We take our customers’s privacy seriously and we will only collect, record, hold, store, and use your personal information as outlined below.
You can visit our website smcmalaysia.com.my and browse without having to provide your personal details. During your visit to our website, you may remain anonymous and at no time would we able to identify you unless you have registered an account (“Seafarer Management Centre“) with us on our website and have logged on with your user name and password.
COLLECTION OF PERSONAL INFORMATION
SMC does not sell, or trade customer’s personal information collected online with third parties.
When your register a SMC account, or participated in any contest organized by us on our website or social media page, the personal information we collect may include you:
When you make a purchase on the SMC website, the additional personal information we collect may be include:
Due to the range of services and products we provide, there may be circumstances where we may collect personal information of an individual other than that of SMC customers to fulfil the order of a SMC customers (for example, SMC gift cards). In these circumstances, the relevant SMC customer confirms and warrants that he/she has obtained the consent of such individual for the personal information of such individual to be collected and processed by us.
HOW SMC USES YOUR DATA
The mandatory personal information we collect from you will be used and or shared within our corporate group and to third parties for one or the following purpose:
We do not sell your data or share your data with third parties.
Accessing Actual Orders
Your actual order details may be stored with us but for security reasons, cannot be retrieved directly by us. However, you may access this information by logging into your account on the website. Here, you can view the details of your orders that have been completed, those which are open and those which are to be dispatched as well administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for any misuse of passwords unless this misuse is through our own fault.
We may transfer your Personal Data to places outside Malaysia when carrying out any of the purposes stated herein.
SECURITY OF YOUR PERSONAL INFORMATION
SMC ensures that all information collected will be safety and securely stored. We protect your personal information by:
DISCLOSURE OF PERSONAL INFORMATION
We will not share your information with any other organisations other than our corporate group and those third parties directly related to and necessary for the purpose of products, delivery f the same and purpose for which you have authorised. In exceptional circumstance, SMC may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or required by the law. SMC is committed to complying with the Personal Data protection Act 2010, in particular, its policies as well as corresponding guidelines and orders.
RETENTION OF YOUR PERSONAL INFORMATION
We will only retain your information for as long as necessary to fulfil our obligation in respect of the purposes specified herein and to all other purpose that are related to and/or purpose(s) for which it was collected or comply with legal, regulatory and internal requirements.
When you visit SMC, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
This information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide. this data will not be used in association with any other personal information.
ACCESSING AND UPDATING YOUR PERSONAL INFORMATION
Please note that the accuracy of your personal information provided to us is essential. You are responsible for informing us about changes to your personal information or in the event you believe that the personal information we have about you is inaccurate, incomplete, misleading or not up-to-date.
You can access and update your personal information anytime by accessing you account on SMC website.
COMPLAINTS ABOUT BREACHES OF PRIVACY
If you are not satisfied with the way we handle your enquiry or complaint, please don’t hesitate to contact Customer Service
CHANGES TO THIS POLICY