PRIVACY POLICY

We take our customers’s privacy seriously and we will only collect, record, hold, store, and use your personal information as outlined below.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only process your name and other information which relates to you in the manner set out in the Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or is relevant for the purpose for which it was collected.

You can visit our website smcmalaysia.com.my and browse without having to provide your personal details. During your visit to our website, you may remain anonymous and at no time would we able to identify you unless you have registered an account (“Seafarer Management Centre“) with us on our website and have logged on with your user name and password.

COLLECTION OF PERSONAL INFORMATION

SMC does not sell, or trade customer’s personal information collected online with third parties.

When your register a SMC account, or participated in any contest organized by us on our website or social media page, the personal information we collect may include you:

  • Name
  • NRIC / Passport Number
  • Deliver Address
  • Email Address
  • Date of Birthday (Optional)
  • Gender (optional)
  • When you make a purchase on the SMC website, the additional personal information we collect may be include:

  • Telephone Number
  • Mobile Number
  • Delivery Address
  • Credit Card/Debit Card Details (optional) and payment methodology.
  • Due to the range of services and products we provide, there may be circumstances where we may collect personal information of an individual other than that of SMC customers to fulfil the order of a SMC customers (for example, SMC gift cards). In these circumstances, the relevant SMC customer confirms and warrants that he/she has obtained the consent of such individual for the personal information of such individual to be collected and processed by us.

    HOW SMC USES YOUR DATA

    The mandatory personal information we collect from you will be used and or shared within our corporate group and to third parties for one or the following purpose:

  • To facilitate your use of the Service and/or access to the Platform
  • To process your orders submit through the Platform, whether the product are sold by SMC or a third party seller
  • To complete the transactions between you and SMC or a third party seller
  • To deliver products that your purchase from our website. For example, we may pass your name and address on to a third party such as our courier service company or supplier of choice in order to make delivery of the product to you
  • to inform and update you on the delivery of the product and for customer support purpose
  • To provide you with relevant product information such as SKUs
  • To process your orders and to provide you with the service and information offered through our website and which you may request
  • To allow us to administer you registered account with us
  • To verify and carry out financial transaction in relation to payment you Amy make online
  • To maintain and update our records (including for archiving, when the user become inactive)
  • To support our business, financial, risk monitoring, planning and decision making.
  • To comply with all applicable legislation, laws and regulations, to prevent fraud or illegal activities, or to enforce or defend any of our right.
  • For such other purposes for which you have specifically authorised us to do so.
  • To ensure the security and safe operation of our websites and underlying infrastructure, and to manage any communication between you and us.
  • To manage any communication between you and us.
  • We do not sell your data or share your data with third parties.

    Accessing Actual Orders
    Your actual order details may be stored with us but for security reasons, cannot be retrieved directly by us. However, you may access this information by logging into your account on the website. Here, you can view the details of your orders that have been completed, those which are open and those which are to be dispatched as well administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for any misuse of passwords unless this misuse is through our own fault.

    TRANSFER ABROAD

    We may transfer your Personal Data to places outside Malaysia when carrying out any of the purposes stated herein.

    SECURITY OF YOUR PERSONAL INFORMATION

    SMC ensures that all information collected will be safety and securely stored. We protect your personal information by:

  • Allowing access to personal information only via password.
  • Maintaining technology products to prevent unauthorised computer access.
  • DISCLOSURE OF PERSONAL INFORMATION

    We will not share your information with any other organisations other than our corporate group and those third parties directly related to and necessary for the purpose of products, delivery f the same and purpose for which you have authorised. In exceptional circumstance, SMC may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or required by the law. SMC is committed to complying with the Personal Data protection Act 2010, in particular, its policies as well as corresponding guidelines and orders.

    RETENTION OF YOUR PERSONAL INFORMATION

    We will only retain your information for as long as necessary to fulfil our obligation in respect of the purposes specified herein and to all other purpose that are related to and/or purpose(s) for which it was collected or comply with legal, regulatory and internal requirements.

    COLLECTION OF COMPUTER DATA NOT NECESSARILY PERSONAL INFORMATION

    SMC or our authorised service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, safer and personalised experience when you use our service and/or visit SMC.

    When you visit SMC, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

  • Your computer’s IP address
  • Browser type
  • Webpage you were visiting before you came to our website.
  • The pages within SMC that you visit.
  • The time spent on those pages, items, and information searched for on our site, access times and dates, and others statistics.
  • This information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide. this data will not be used in association with any other personal information.

    CHANGES TO THE PRIVACY POLICY

    SMC reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

    ACCESSING AND UPDATING YOUR PERSONAL INFORMATION

    Please note that the accuracy of your personal information provided to us is essential. You are responsible for informing us about changes to your personal information or in the event you believe that the personal information we have about you is inaccurate, incomplete, misleading or not up-to-date.

    You can access and update your personal information anytime by accessing you account on SMC website.

    COMPLAINTS ABOUT BREACHES OF PRIVACY

    If you are not satisfied with the way we handle your enquiry or complaint, please don’t hesitate to contact Customer Service

    CHANGES TO THIS POLICY

    This policy will be updated from time to time and the updated version will be available on our web services under our Privacy Policy